DICK'S Sporting Goods at 64 Serramonte Center, Daly City, California.

FUBAR - 5- 10 minutes to answer phone, hold for 15 minutes, disconnect, repeat several times. Once you talk to someone, it becomes very clear within a few moments, they do not know what they are talking about. Visit in person, staff is far and few in between. They carry a lot of items, but rarely what I need and/or want. They carry some well known brands, but many knockoff brands of cheap quality. Bought a camping chair that my young daughter used for 5 minutes before breaking. Return was not an issue. Went to buy an expensive item (probably the most expensive item they carry) only to find key parts were missing. They had to be taken by employee's. Manager offered to knock the price down, but then I wondered what other abuse this item nay have seen and do I want to buy a headache. I contacted the manufacturer/distributor who told me they have had several similar complaints . . . this is a store of last resort . . .